January 8, 2020


Contact center

Answering machine beep detection improvements for call analysis

PureCloud answering machine detection can now detect beeps after voicemails and barge-ins to extended greetings. Outbound flow messages wait until after the beep to begin playing, and can be restarted if a barge-in is detected. For more information, see Create a call analysis responseDetect Silence action and Play Audio on Silence action.

Deprecations

Classic Queues views deprecation removal

Genesys removed the Classic Queues views on January 8, 2020. For more information, see Deprecation: Classic Queues views.