Configure advanced microphone settings for WebRTC phones

Note: This article applies to PureCloud for Chrome, PureCloud for Salesforce, and PureCloud for Zendesk.

A feature described on this page is coming soon. For more information, see the release notes for PureCloud for ChromePureCloud for Salesforce, and PureCloud for Zendesk.

WebRTC audio uses default settings for audio processing to provide the best audio experience in most environments. In some environments, the default settings may not provide the optimal audio experience. You may improve the audio experience by clearing some or all of the default settings (Chrome browser users only).

To change advanced microphone settings, follow these steps:

  1. Click Menu > Settings.
    Note: Interaction Log does not appear in the client menu for PureCloud for Chrome. Queue Activation only appears in the menu if your administrator has given you access.
  2. Click WebRTC.
  3. In the WebRTC section, click Advanced Mic Settings.
    Note: Advanced Mic Settings only appears in Chrome browsers.
    WebRTC Settings window
  4. Clear or select the following settings:
    • Automatic Mic Gain controls microphone volume levels. Clear this option if you experience microphone volume fluctuation.
    • Echo Cancellation removes from the microphone signal sound that comes through your speakers. If you do not use speakers, this option has no effect on your sound quality.
    • Noise Suppression removes background noise. In some situations, the microphone may be unable to separate your voice from the noises around you. Try to position your microphone closer to your mouth and speak louder before you clear this option.Advanced microphone settings

For more information, see Change your WebRTC phone settings, Test your settings, and Troubleshoot phone issues.

For more information about the integrations, see About the PureCloud browser extensions, About PureCloud for Salesforce, and About PureCloud for Zendesk.