Default speech recognition settings

Within a call flow’s general configuration, you can configure speech recognition settings. These settings are available in the Speech Recognition section of a flow’s Settings area.

Name Description and use

Enable speech recognition for the entire flow

 Check this box to allow callers to verbally indicate their selection in this flow.

Company Directory speech recognition

This feature is disabled when Enable speech recognition for the entire flow is unchecked. Optionally select to enable company directory speech recognition for the entire flow, or just for the starting menu or task.

By default, company directory speech recognition is enabled for new flows. When enabled, callers are prompted to say the name of the person they want to reach. Architect does not provide automatic prompts for use when this feature is enabled--you must include instructions for the user in your recorded prompts.

Minimum confidence level

 Adjust the minimum confidence level, or the highest scoring the phrase must receive to achieve a successful match.

Complete match timeout

Set the maximum time to wait after caller provides a valid speech input and stops talking before the system presents a positive match.

Incomplete match timeout

 Choose the length of time to wait after caller stops talking and when the verbal selection is invalid before the system indicates no match is found.

Maximum speech length

 Choose the amount of time to allow a caller to say a word or phrase.