Authorize an OAuth client

To authorize clients (known client ID):

1. Click Admin.
2. Under Integrations, click Authorized Applications.
3. Click Menu > IT and Integrations > Authorized Applications.
4. Click Authorize a client.
5. In the Authorize Client dialog box, in the Client ID field enter the ID.
6. Click Authorize client.
   
7. In the Scope section, select the required scope.
   
   Note: If you have questions if a scope is required, check with the application developer before approving Scope.
8. Click Approve.

To authorize clients (unknown client ID):

1. Launch the external application.
   
   Note: The application might be within the Genesys Cloud menu structure, or completely independent of the Genesys Cloud application.
2. When prompted to log in, use a Genesys Cloud administrator account.
3. Select the desired scopes.
   
   Note: If you have questions if a scope is required, check with the application developer before approving the scope.
4. Click Allow.

The built-in clients are enabled by default. To authorize clients (built-in clients):

1. Click Admin.
2. Under Integrations, click Authorized Applications. 
3. Click Menu > IT and Integrations > Authorized Applications.
4. The Authorized Application page is displayed. Click Authorize a Client. 
5. In the Client ID field, enter the client ID for the built-in clients.
6. Click Authorize Client.
   Note: You can view the list of Client IDs from the OAuth page. As an administrator you can enable access to the built-in client for all roles that require access to the client.
    
7. In the Users that can use this application field, click Add Roles. 
   
   1. In the Add Roles section, select the roles that require access to the application.
   2. Click OK.
8. In the Scope section, define the scope of access to the client as required.

To disable clients, click Revoke Authorization. Doing this disables access to the application for all roles including administrators.