Announced on Effective date
September 1, 2021 February 2, 2022

Genesys announced that it will replace the endpoint used to retrieve the supported topic spotting dialects list on September 1, 2021, with a December 8, 2021 effective date. Genesys has postponed the effective date to February 2, 2022.

For more information, see Speech and Text Analytics in the Developer Center.

Current endpoint /api/v2/speechandtextanalytics/dialects
New endpoint  /api/v2/speechandtextanalytics/topics/dialects


What does this mean?

Between the announcement date and the endpoint change, Genesys will no longer address bugs or minor issues specific to the current endpoint for supported topic spotting dialects.

Genesys will continue to resolve any major breakage until the end-of-life date.

Am I affected?

After December 8, 2021, organizations will no longer be able to use the existing supported topic spotting dialects endpoint (/api/v2/speechandtextanalytics/dialects). 

Organizations using the new topic spotting dialects endpoint will only be able to fetch the topic spotting dialects list starting December 8, 2021.

What do I need to do before the removal date?

After the removal date, organizations using the existing supported topic spotting dialects endpoint must migrate to the new supported topic spotting dialects endpoint. 

What if I need help or have questions?

Contact My Support.