About Genesys Bot Connector

The Genesys Bot Connector configuration allows your third-party bots to interact conversationally with customers. Before you begin, work with a software engineer to develop a translation layer. This layer allows third-party bots to communicate with Genesys Cloud APIs. 

• Configure the Genesys Bot Connector integration
• Bot Connector Customer API Spec in the Developer Center
• Channel, bot, and touchpoint capabilities feature comparison
• Bring your own technology services model (per turn/minute rates)

Use the Call Bot Connector action in Architect message flows. This action enables you to integrate the message flow with any bot source for processing before it returns intents and slots to Architect.

• Call Bot Connector action

Administrators can set up quick replies and cards in bot conversations. Quick replies are responses that customers can select as a reply during a message interaction. Quick replies allow for fast and structured responses, enabling you to offer simple, guided answers to direct messages by choosing from a list of options. Cards are bot responses that contain an image, title, body, and list of buttons. Customers can interact with the cards by clicking a button.

• Work with quick replies in bot conversations
• API spec example: postUtterance Response for quick replies
• Work with cards in bot conversations
• API spec example: postUtterance Response for cards
• Work with carousels in bot conversations