Genesys Cloud
Configure X (formerly Twitter) integration sizes directly within the integration interface

In a future release, Genesys Cloud will enhance existing support for X (formerly Twitter) by introducing the ability to configure integration sizes directly within the integration interface. This change eliminates the need to contact customer care to modify integration tiers, giving customers more control and flexibility when managing their X direct message integration. As part of this update, Genesys Cloud will also introduce a new Entry tier. The Entry tier allows organizations to send up to 200 outbound direct messages every 24 hours at no cost, offering a lightweight option for businesses with lower messaging volumes. These enhancements are part of an ongoing effort to improve the manageability and scalability of social messaging integrations within Genesys Cloud.

For more information, about X entry, small, medium, and large integration, see Messaging pricing.