How many flow outcomes and milestones can my organization have?

Genesys Cloud applies limits to the number of flow outcomes and milestones that can be defined within an organization. These limits ensure system stability, query performance, and reporting accuracy.

Default limits

• Flow milestones per organization: 1,000
• Flow outcomes per organization: 100
• Flow milestones per flow outcome: 20
• Flow milestones per flow: 100
• Flow outcomes per flow: 100

Reporting enforcement

In analytics and performance view, reporting enforces the default reporting limits of 20 milestones per outcome and 100 milestones per flow, even if your organization has higher configuration limits.

Requesting higher limits

If your organization requires more outcomes or milestones, contact Genesys Cloud Support to request an increase.