Genesys Cloud - Version 1.0.0.19390 – November 6, 2024

Enhancements and fixes

• Resolved an issue with caller identity when using P-Asserted-Identity.
• Resolved an issue that could lead to TTS playback being distorted in certain circumstances.
• Stability and performance improvements.
• Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, November 14, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, November 6, 2024, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, November 6, 2024.
• Auto-update enabled for all regions starting Wednesday, November 13, 2024.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.