How does Co-browse pausing work?

With Co-browse enabled in the Messenger Configuration, administrators can choose to pause the session automatically, when customers navigate to a page where co-browse must not share. For example, you can choose to pause the sessions automatically on pages that contain large amounts of customer information that agents must not view. Configuring pages to pause is an easy way to protect sensitive information without needing to mask every field on the page manually.

In the Messenger Configuration, administrators can define strings where pausing can automatically occur when found in webpage URLs. You need not apply wildcard characters in the values you enter. For instance, to configure pausing for all pages in the myaccount section of your website, add the string myaccount. This triggers automatic pausing on pages that contain the string myaccount in any portion of the URL.

Administrators must configure strings using webpage names and page structures. Ensure not to include portions like https:// and www in the required strings.