Genesys Cloud
Enhanced messenger configuration for GC admins
| Announced on | Effective date |
|---|---|
| 2024-07-29 | - |
In a future release, Genesys Cloud will provide administrators with a redesigned, modular Messenger configuration experience. This new feature gives administrators the ability to selectively configure individual Messenger apps, including co-browse, knowledge, and journey tracking, and then granularly customize the behavior to meet business needs. These changes give administrators more control and flexibility over messaging deployments. Previously, the ability to provision a single deployment included an extensive list of messaging configuration parameters, and required Architect flow configuration, even when those features did not apply.
Improvements
- Before – The existing list did not show which features were enabled per configuration.
- After – The new list now includes details about which Messenger features are enabled on each specific configuration object.
Click the image to enlarge.
Before
After
- Previous – The existing configuration displayed all Messenger apps and features without the ability to group and sort.
- New – The new configuration allows administrators to select which features to include and to view better organization of content.
Click the image to enlarge.
Before
After
- Previous – All Messenger apps and features appeared without the ability to group and sort.
- New – The new configuration provides a more guided approach to provisioning, with a wizard-like sequence of steps across appearance, behavior, and deployment.
Click the image to enlarge.
Before
After
