What methods I can use to run activity plans?

Feature coming soon

Activity plans can be run ad hoc or as per schedule. For ad hoc runs, Genesys Cloud considers all the published schedules on the Schedules page by clicking the Run Now button on the Occurrence page. For scheduled generation, Genesys Cloud looks for sessions from the next full week in the future.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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