How does barge-in work in Nuance Mix bots?

Barge-in is enabled by default for all channels globally for a Nuance Mix bot. You can override this setting in two places:

In an individual node, to disable barge-in, go to Settings > Speech Settings.
For a specific message, disable barge-in by navigating to the Messages pane and selecting an individual message.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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