Page-related tags

Feature deprecation: Genesys will no longer support ACD Web Chat v2, which is available to customers via all its corresponding Chat Widget versions. This is further to the deprecation of ACD Web Chat v1, which was announced earlier. As a result, Predictive Engagement will also end support for these legacy web chat versions. For more information, see Deprecation: Removal of ACD Web Chat (version 2). All existing customers are encouraged to migrate to Web Messaging and Messenger.

Record a custom web event when a visitor hesitates on a page for more than 60 seconds

If a timeout completes on a page, this tag records a custom web event.

Tag for web chat customers

The following tag only applies to customers using web chat. If you are a Genesys Cloud CX customer using web messaging, use the tag for web messaging customers.

ac('dom', 'ready', function () {  setTimeout(function(){    ac('record', 'timeout-60', 'Hesitate On Page');  }, 60000);});

Tag for web messaging customers

The following tag only applies to Genesys Cloud CX customer using web messaging. If you are using web chat, use the tag for web chat customers.

Genesys("subscribe", "Journey.ready", function(){  setTimeout(function(){    Genesys("command", "Journey.record", { eventName: "timeout-60", customAttributes; { message: "Hesitate On Page"      }    });  }, 60000);});