Genesys Cloud - Version 1.0.0.11586 – August 4, 2022

Enhancements and fixes

• Resolved issue where the system intermittently disregarded outbound caller name suppression.  
• Resolved issue where phones stopped working after a cloud media control upgrade.
• Updated to OpenSSL 1.1.1p.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday August 11, 2022.

Premises update availability

Updates for hardware devices are available on Thursday August 4, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Thursday August 4, 2022.
• Auto-update enabled for all regions starting Thursday August 11, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.