Initiate a conversation from a knowledge portal article

Customers can initiate a conversation with a chat bot or an agent from any article in the knowledge portal.

In order to make this option available, you have to:

• Add an inbound message flow.
• Configure Messenger.
• Deploy Messenger.

When the Messenger is set up, the customer can:

1. Open any of the articles in the knowledge portal.
2. To start a conversation, click the Launcher button to start Messenger.