Remote site settings for Genesys Cloud for Salesforce

Note: This article applies to Genesys Cloud for Salesforce.

Important: New remote site settings for simplified customer firewall requirements.

If you retrieve your voice transcripts using the Apex SDK, update the Genesys Cloud for Salesforce managed package to the latest version. The package update includes the new remote site settings and automatically enables or creates the new remote site settings in your organization. If you did not update the managed package or manually add the new remote site settings, then your current code for retrieving the voice transcript eventually will not work when this feature is released. Upgrade to the latest version of the managed package or manually configure the new remote site settings in your organization.

When you install the Genesys Cloud for Salesforce managed package, accept the default values for remote site settings. Post-installation, you can remove the remote site settings that are not required for your region. The following table shows the remote site settings that are required for different functionalities in different AWS regions.

AWS region AWS region name Voice transcript SDK
US East (N. Virginia) us-east-1

AWS_S3_Use1

AWS_S3_Use1_standard
US East 2 (Ohio) us-east-2

AWS_S3_FEDRAMP

AWS_S3_FEDRAMP_standard
US West (Oregon) us-west-2

AWS_S3_Usw2

AWS_S3_Usw2_standard
Canada (Canada Central) ca-central-1

AWS_S3_Cac1

AWS_S3_Cac1_standard
South America (Sao Paulo) sa-east-1

AWS_S3_Sae1

AWS_S3_Sae1_standard
EU (Frankfurt) eu-central-1

AWS_S3_Euc1

AWS_S3_Euc1_standard
EU (Ireland) eu-west-1

AWS_S3_Euw1

AWS_S3_Euw1_standard
EU (London) eu-west-2

AWS_S3_Euw2

AWS_S3_Euw2_standard
EU (Zurich) eu-central -2

AWS_S3_Euc1

AWS_S3_Euc2_standard

Asia Pacific (Mumbai)

 ap-south-1

AWS_S3_Aps1

AWS_S3_Aps1_standard
Asia Pacific (Seoul) ap-northeast-2

AWS_S3_Apne2

AWS_S3_Apne2_standard
Asia Pacific (Sydney) ap-southeast-2

AWS_S3_Apse2

AWS_S3_Apse2_standard
Asia Pacific (Osaka) ap-northeast-3

AWS_S3_Apne3

AWS_S3_Apne3_standard
Asia Pacific (Tokyo) ap-northeast-1

AWS_S3_Apne1

AWS_S3_Apne1_standard
Middle East (UAE) me-central-1

AWS_S3_Mec1

AWS_S3_Mec1_standard
Note: The new remote site settings will eventually replace the existing remote site settings. This change will be implemented in a future feature release. Update the managed package to the latest version to automatically enable or create the new remote site settings in your organization. Also, when you update to the latest managed package ensure that you add both the current and the new remote site settings URLs until this new feature is released.
AWS region AWS region name URL
US East (N. Virginia) us-east-1

https://api-downloads.mypurecloud.com
US East 2 (Ohio) us-east-2

https://api-downloads.use2.us-gov-pure.cloud
US West (Oregon) us-west-2

https://api-downloads.usw2.pure.cloud
Canada (Canada Central) ca-central-1

https://api-downloads.cac1.pure.cloud
South America (Sao Paulo) sa-east-1

https://api-downloads.sae1.pure.cloud
EU (Frankfurt) eu-central-1

https://api-downloads.mypurecloud.de
EU (Ireland) eu-west-1

https://api-downloads.mypurecloud.ie
EU (London) eu-west-2

https://api-downloads.euw2.pure.cloud
EU (Zurich) eu-central -2

https://api-downloads.euc2.pure.cloud

Asia Pacific (Mumbai)

 ap-south-1

https://api-downloads.aps1.pure.cloud
Asia Pacific (Seoul) ap-northeast-2

https://api-downloads.apne2.pure.cloud
Asia Pacific (Sydney) ap-southeast-2

https://api-downloads.mypurecloud.com.au
Asia Pacific (Osaka) ap-northeast-3

https://api-downloads.apne3.pure.cloud
Asia Pacific (Tokyo) ap-northeast-1

https://api-downloads.mypurecloud.jp
Middle East (UAE) me-central-1

https://api-downloads.mec1.pure.cloud
Genesys Cloud region Region name Call center settings
US East (N. Virginia) us-east-1

PureCloudLogin

PureCloud
US East 2 (Ohio) us-east-2

GenesysCloudLoginUSGov

GenesysCloudUSGov
US West (Oregon) us-west-2

PureCloudLoginUSW2

PureCloudUSW2
Canada (Canada Central) ca-central-1

PureCloudLoginCAC1

PureCloudCAC1
South America (Sao Paulo) sa-east-1

PureCloudLoginSAE1

PureCloudSAE1
EU (Frankfurt) eu-central-1

PureCloudLoginDE

PureCloudDE
EU (Ireland) eu-west-1

PureCloudIE

PureCloudLoginIE
EU (London) eu-west-2

PureCloudLoginEUW2

PureCloudEUW2
EU (Zurich) eu-central-2

PureCloudLoginEUC2

PureCloudEUC2

Asia Pacific (Mumbai)

 ap-south-1

PureCloudLoginAPS1

PureCloudAPS1
Asia Pacific (Seoul) ap-northeast-2

PureCloudLoginAPNE2

PureCloudAPNE2
Asia Pacific (Sydney) ap-southeast-2

PureCloudLoginAU

PureCloudAU
Asia Pacific (Osaka) ap-northeast-3

PureCloudLoginAPNE3

PureCloudAPNE3
Asia Pacific (Tokyo) ap-northeast-1

PureCloudLoginJP

PureCloudJP
Middle East (UAE) me-central-1

PureCloudLoginMEC1

PureCloudMEC1

For more information about the integration, see About Genesys Cloud for Salesforce.