Version 1.0.0.10478 - August 11, 2021 - Genesys Cloud Resource Center

Manual and auto-update availability

Available for manual update in all regions starting Wednesday, August 11, 2021.
Auto-update enabled for all regions starting Wednesday, August 18, 2021.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

Improvements to diagnostic logging during Edge appliance shutdown.
Resolved a carrier compatibility issue with calls disconnecting during a transfer attempt over TLS-enabled BYOC Cloud trunks.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.