Genesys Cloud - Version 1.0.0.10054 – April 14, 2021

Manual and auto-update availability

• Available for manual update in all regions starting Wednesday, April 14, 2021.
• Auto-update enabled for all regions starting Wednesday, April 21, 2021.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• The system now reroutes new incoming calls from one Edge to another if the first Edge reaches a certain threshold of ACD sessions.
• Resolved issue where callbacks from a queue were not including the program ID along with the transcription setting.
• Resolved issue with the SIP transceiver error handling code in a rarely executed failure path.