What happens when I delete a user in Genesys Cloud and later reenable the user in Okta?

Note: This article applies to Genesys Cloud SCIM (Identity Management).

When you delete a user in Genesys Cloud and later reenable the user in Okta, Genesys Cloud changes the user’s status to Active. However, unlike when you create a new user, Genesys Cloud does not automatically restore the default employee role or any manually added roles to the reactivated user. You must manually reassign roles to the user in Genesys Cloud or use Push Groups in Okta. Genesys recommends that you assign roles to a group in Genesys Cloud and then add the user to the group in Okta.

For information about Genesys Cloud SCIM (Identity Management), see About Genesys Cloud SCIM (Identity Management) and Genesys Cloud SCIM (Identity Management) overview (Genesys Cloud Developer Center).