What causes Genesys Cloud to change the status of an Azure Active Directory user to inactive or to delete a user?

Note: This article applies to Genesys Cloud SCIM (Identity Management).

Genesys Cloud changes the status of an Azure Active Directory user to inactive or deletes a user in Genesys Cloud based on input from Azure Active Directory.

If you remove a user from the app scope or you soft delete a user in Azure Active Directory, then Azure Active Directory notifies Genesys Cloud to change the user’s status to inactive. When you hard delete a user in Azure Active Directory or Azure Active Directory hard deletes a user based on a maintenance schedule (currently 30 days after removal or soft-delete), Azure Active Directory notifies Genesys Cloud to delete the user.

For more information about how Azure Active Directory treats deactivation or deletion of users, see How provisioning works in the Azure Active Directory documentation.

For information about Genesys Cloud SCIM (Identity Management), see About Genesys Cloud SCIM (Identity Management) and Genesys Cloud SCIM (Identity Management) overview (Genesys Cloud Developer Center).