Historical data import validation errors
The tables below describe validation errors and other errors you may encounter when you import historical data.
Error | Description | Solution |
---|---|---|
Empty file |
An empty input or empty file (0 bytes) is considered invalid. A valid header as the first and only line in the file is also considered to be an empty file. |
Make sure the file’s header is correct and that it contains at least one row of data. |
Invalid header in the input file |
If the header fails to match the exact valid header sequence, it is considered to be an invalid header. An invalid header fails the validation service immediately. |
Make sure the header exactly matches: Interval Start UTC Date,Queue,Media Type,Skill Set,Language,Offered,Interactions Handled,Total Handle Time |
Invalid row |
Any row that does not have 8 columns is considered an invalid row. |
Make sure that the row includes at least eight columns. If a missing value exists in the optional field, add a comma for a total of seven to complete the eight fields. |
Invalid dates |
A date is considered invalid if it is:
|
Correct the invalid date. Make sure that it is not a future date, or a date prior to three years from the provided import data end date. A date should be an exact multiple of 15-minute intervals. For example:
where,
|
Invalid queue |
Any queue that does not exist in Genesys Cloud is invalid. |
Make sure that the queue exists in the system. |
Invalid media type |
Any media type other than VOICE, CHAT, EMAIL, CALLBACK, MESSAGE is invalid. |
Make sure that this media type is supported and properly formatted. |
Invalid skills |
Skills should be provided as triple pipe (|||) separated values. This value can be empty. Note: If any skill contains a leading or trailing | pipe character, the skill set may not be correctly interpreted. Avoid leading or trailing | pipe characters in the skill name. For example: Guitar|, and |Piper returns as Guitar|||||Piper will turn as Guitar, ||Piper. However, |Piper|||Guitar| returns as |Piper, Guitar|. Guitar||||||Piper|, will turn as Guitar, <empty skill>, Piper|. |
Make sure the skill exists in the system and is formatted properly |
Invalid language |
Any language that does not exist in Genesys Cloud is invalid. |
Make sure that the language exists in the system. |
Invalid numbers |
Each number in the input file should be a valid number. |
Correct the invalid number. Make sure the number does not contain alphabetical or other characters. |
Reaching maximum error limit |
After the error counter increases to more than 20 errors, the validation service fails with the list of errors. |
The errors are displayed in the UI. Search for and fix them in the input file. |
Error | Description | Solution |
---|---|---|
Generic error message: An error occurred while processing the request. |
This error can be caused by:
|
Wait for a few minutes and try again. If the problem persists, contact Genesys Cloud Customer Care. |