Genesys Cloud - July 4, 2018

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Chinese (traditional) IVR support in Architect

Core IVR prompt support in Architect is now available for traditional Chinese (Hong Kong S.A.R.) (zh-HK). Core support includes recording prompts for Booleans, datetime values, numbers, durations, string data types, estimated wait time, position in queue, and collect input verification. For more information, see Genesys Cloud supported languages.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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