Genesys Cloud - November 8, 2017

Contact center

Improved support for external contacts in email interactions

Agents can now select email addresses from the external contacts list when composing an email. For more information, see Send an outbound email on behalf of a queue and Add email addresses to an email reply.

Integrations

Genesys Cloud for Salesforce now supports screen share and co-browse. For more information, see Use screen share with an interaction and Use co-browse with an interaction.

Genesys Cloud for Zendesk now supports screen share and co-browse. For more information, see Use screen share with an interaction and Use co-browse with an interaction.

Genesys Cloud for Chrome now supports screen share and co-browse. For more information, see Use screen share with an interaction and Use co-browse with an interaction.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.