Create and send a pairing request to a client

Prerequisites

See Roles and permissions for pairing organizations and Roles and permissions for authorized users and groups.

Click Clients.
Click Create Pair.
In the Add new person box, begin typing the name of the Genesys Cloud user in your organization who needs access to the other organization. Select the user from the list.
Repeat step 3 to select more people.
Click Click to Copy. The pairing link is now in your clipboard.
Paste the pairing link into an email or chat message. Send it to the person at the other organization you want to pair with.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.