Delete a library

  • Responses > All > All permission

Note:  When you delete a library, all of the responses in it are also deleted.
  1. Click Admin.
  2. Under Contact Center, click Canned Responses.
  3. Click Menu > Digital and Telephony > Interaction Assets > Canned Responses. 
  4. Click Libraries.
  5. From the Actions column, next to the library you want to delete, click Delete Library .
  6. Click Yes.