Edit a library

  • Responses > All > All permission

  1. Click Admin. 
  2. Under Contact Center, click Canned Responses.
  3. Click Menu > Digital and Telephony > Interaction Assets > Canned Responses. 
  4. Click Libraries.
  5. From the Actions column, next to the library you want to edit, click Edit Library .
  6. Make your changes.
  7. Click Edit Library.