Use this action to pause the email, survey, or message process for a duration or until a time that you specify. Durations have a composite value of days, hours, minutes, and seconds. The length of the duration is the total of days, hours, minutes, and seconds values. You can use a duration value to determine how long part of a process waits before it proceeds.

Note: For inbound email, inbound message, inbound chat, workflow, in-queue email, and in-queue message flows, this action disconnects after 72 hours and then enters error handling. For survey invite flows, the action disconnects after one hour.
Name Description
Name field Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence.
Duration
  • To set the values in literal mode, under Duration use the + or – buttons to set the appropriate value, or type it inline.
  • To set the value using an expression, under Duration click the Expression button and do one of the following:
    • Add the expression inline.
    • To open the Edit Expression Editor and create your expression, click the Edit Expression button.
Trim Lengthy Duration Trim the specified duration value to be less than the maximum execution time allowed for the flow. This allows the flow to continue rather than taking the error path. If the runtime Boolean value evaluates to true, the duration is trimmed. If the runtime value evaluates to any other value, false, or a NOT_SET Boolean, the duration is not modified.