Genesys Cloud Archive
List of the latest Genesys Cloud release notes.
Employee Performance
Resource Management
Quality Assurance and Compliance
Genesys UCC Third-Party Integration
Genesys Voice Services
Genesys CRM Collaboration
Genesys Business Communications
Genesys Agent Assist
Genesys Personalized Routing with Callback

V 1.0.2 last updated November 9, 2021

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Genesys Voicebots
Genesys Predictive Engagement
Genesys Messaging
Genesys Chatbots
Genesys SMS Routing
Genesys Co-Browse
Genesys Chat Routing
Genesys Email Routing
Genesys SMS and Email Notifications
Genesys Outbound Dialer
Genesys IVR Personalization
Genesys Voice Payment
Genesys Customer Authentication
Genesys Work Automation