List of the Genesys Cloud release notes that include the third-party desktop (embeddable framework) release notes tag.
April 22, 2024
Account management
- Web surveys in Genesys Cloud EX
Data, analytics, and reporting
- Analytics data masking options
- Sentiment and agent empathy analysis for Danish, Finnish, Hebrew, Norwegian, Polish, and Swedish languages (early preview)
- Improved sentiment analysis for French and Spanish languages
- Speech analytics in Genesys Cloud EX
- Agent empathy analysis
Employee productivity
- Agent desktop email user interface enhancements
- Headset call control buttons in embedded clients
Deprecations and announcements
- Deprecation: Legacy historical adherence query route
- Deprecation: Native LINE third-party messaging channel
April 15, 2024
Customer engagement
- Architect post-call actions in voice calls
- Improved agent utilization for digital transfers
- Introducing Work Automation in select regions
Data, analytics, and reporting
- Dynamic time zone settings in workspaces and views