Genesys Cloud - capacity planning tag

List of the Genesys Cloud release notes that include the capacity planning release notes tag.

Customer engagement

2024 Genesys CIDR expansion and firewall requirements notification

Account management

Control scripts access based on division membership

Data, analytics, and reporting

Native voice transcription support for Swiss German
Improved native voice transcription accuracy for Spanish

Employee productivity

Voicemail push notifications in Communicate mobile app

Open platform

CX Cloud from Genesys and Salesforce language support
Supporting links for operational event details

Self service and automation

Track and optimize flow size with enhanced insights

Workforce engagement

Improved workforce management schedule editor agent filter and sort
Workforce management weekly staffing requirements with ABM forecasts
Improved deferred workload prediction algorithm

Deprecations

Deprecation: Agent Assist AI Experience tokens provisioning

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.