Genesys Cloud - analytics and reporting tag

List of the Genesys Cloud release notes that include the analytics and reporting release notes tag.

Account management

Enhanced ACD Skills and Languages menu

Data, analytics, and reporting

Email notifications for expiring and expired scheduled exports
Introducing Architect Journey Flows for inbound and secure call flows

Open platform

Genesys Cloud Voice currencies and inbound list pricing regional availability
Poly VVX hostname format

Self service and automation

Enhanced AudioHook Monitor configuration and migration process

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Taiwanese language support

Deprecations

Deprecation postponement: Legacy alerting system

Customer engagement

Auto-answer functionality for agents in preview campaigns
Dynamic edge resource utilization for automated outbound dialing

Data, analytics, and reporting

Improved interval granularity for ad-hoc exports
Edit and rerun scheduled exports
Export panel enhancements

Employee productivity

Genesys Agent Assist summarization Spanish support (preview)
Genesys Tempo Chinese Simplified Mandarin, Czech, Danish, Portuguese, Russian, Turkish, and Ukrainian language support

Self service and automation

Knowledge workbench Catalan, Danish, Finnish, Norwegian, Swedish, and Turkish language support
Genesys Dialog Engine Bot Flows, Genesys Digital Bot Flows, knowledge workbench, and digital Genesys Agent Assist Chinese (Traditional/Cantonese) language support
BYOC Cloud TLS X.509 certificates
Architect data tables user interface updates

Workforce engagement

Insights visual charting for supervisors

Deprecations

Deprecation: BYOC Premises Edge Remote Survivability
Deprecation: Active screen recordings UI

Improved Genesys Cloud announcements

Customer engagement

Canned Responses user interface enhancements

Data, analytics, and reporting

Introducing Architect Journey Flows for bot and digital bot flows
Analytics API enhanced capabilities
Real time alerts for out of adherence status
Analytics views column picker improvements

Workforce engagement

Manage Active Screen Recordings

Data, analytics, and reporting

Enhanced toast, email, or SMS notification alerts
Enhanced alerts management
Improved native voice transcription accuracy for Korean dialect

Employee productivity

Genesys Agent Assist summarization moved to the ACW pane
Push notifications on Collaborate for Android regardless of presence or status

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Finnish language support
Control knowledge behavior from start to finish in Architect digital bot flows
Evaluate schedule groups in Architect bots and digital bots before ACD transfer

Deprecations and announcements

Deprecation postponement: Legacy alerting system

Account management

Web surveys in Genesys Cloud EX

Data, analytics, and reporting

Analytics data masking options
Sentiment and agent empathy analysis for Danish, Finnish, Hebrew, Norwegian, Polish, and Swedish languages (early preview)
Improved sentiment analysis for French and Spanish languages
Speech analytics in Genesys Cloud EX
Agent empathy analysis

Employee productivity

Agent desktop email user interface enhancements
Headset call control buttons in embedded clients

Deprecations and announcements

Deprecation: Legacy historical adherence query route
Deprecation: Native LINE third-party messaging channel

Customer engagement

Architect post-call actions in voice calls
Improved agent utilization for digital transfers
Introducing Work Automation in select regions

Data, analytics, and reporting

Dynamic time zone settings in workspaces and views

Customer engagement

Outbound WhatsApp message on behalf of a queue
File attachments via supported content profile

Data, analytics, and reporting

Edit and rerun scheduled exports
Export panel enhancements
Improved native voice transcription accuracy for Spanish dialects

Employee productivity

Push notifications on Collaborate for iOS regardless of presence or status

Self service and automation

Introducing the Nuance Recognizer as a Service integration
Improved flow size indicator in Architect
Introducing the Audio Connector integration

Deprecations and announcements

Deprecation: Mobile Messenger SDK for React Native apps
Deprecation: Native X (formerly Twitter) third-party direct messaging channel

Account management

Operational console to monitor and view operational events

Data, analytics, and reporting

Improved native voice transcription accuracy for Portuguese dialects

Customer engagement

Enhanced search capability within skill expression groups

Workforce engagement

Leaderboard view disabled for organizations with disabled gamification
Change forecast associated with a schedule
Recording bulk action API improvement for aged recording management

Deprecations and announcements

Deprecation postponement: Legacy alerting system

Customer engagement

Add media to an Outbound SMS campaign
Architect voice flow access to inbound headers on BYOC Cloud calls

Data, analytics and reporting

Evaluator value update based on submission
Create in-app toast notification alert rule
Analytics Performance views accessibility improvements

Workforce engagement

Quality evaluation revision enablement for rescores
Quality management evaluations assignment
View time-off balances from an external HR system on Genesys Tempo
Dispute completed quality management evaluations

Account management

Division-aware configuration objects default to all divisions
Assign divisions to secondary statuses
User settings page displays the last login date and time

Customer engagement

GCV outbound fraud protection

Data, analytics and reporting

New speech and text analytics permissions
Agent empathy analysis API for English transcripts
New analytics dashboard metrics
Messenger co-browse toolbar improvements
Remove agents who deselect their phone from the queue

Employee productivity

Agent target selection interface and workflow improvements

Workforce engagement

Assign division specific secondary status codes for agents

Account management

The User Settings page displays the last login date and time
Regional Genesys location as default directory location
iRAP protected compliance assessment

Customer engagement

Allow end-user participants to clear web messaging conversations

Data, analytics and reporting

Trigger alerts based on the number of agents currently in queue

Self service and automation

Architect knowledge configuration improvements
Internal article references as hyperlinks in other knowledge articles

Deprecations and announcements

Windows 8, 8.1 and Windows Server 2012, 2012 R2 support for the desktop app deprecation postponement
Search Audits APIs deprecation
Deprecation: Removal of Utilize Load Based permission

Customer engagement

Search domain names and email addresses
Inbound call handling site for BYOC Cloud trunks
Supported file attachments update in third-party messaging

Data, analytics, and reporting

Configure rules for any user in a work team

Self service and automation

Cards and carousels for digital bot conversations
Expanded knowledge portal availability

Workforce engagement

WEM activity widget for Genesys Cloud for Embedded Framework
Architect workflow automated notifications

Deprecations and announcements

Deprecation: Active Screen Recordings UI

Customer engagement

Open messaging typing indicators

Data, analytics, and reporting

Introducing the Genesys Cloud Analytics Add-on (A3S)

Open platform

Architect workflow trigger automation
Introducing Genesys Cloud CX Accelerators

Self service and automation

Support center name change
Architect Transfer to ACD action in Genesys Dialog Engine Bot Flows
Introducing the Architect Optimizations dashboard
Architect flow outcomes and milestones user interface updates

Workforce engagement

Workforce Engagement Management (WEM) activity view in external web environments

Deprecations and announcements

Deprecation: Canned reports

Customer engagement

Additional EMEA numbers for Genesys Cloud Voice in US, Canada, and Europe
Additional APAC numbers for Genesys Cloud Voice in US, Canada, and Europe
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Japanese language support

Data, analytics, and reporting

WebRTC Media Helper in Analytics

Self service and automation

Architect zoom enhancement and legacy user interface toggle removal

Workforce engagement

WEM activity views in Genesys Cloud for Salesforce embedded client
Telephony administrator user interface updates

Deprecations and announcements

Search Audits APIs deprecation postponement

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.