Genesys Cloud - AI insights tag

List of the Genesys Cloud release notes that include the AI insights release notes tag.

Account management

Enhanced ACD Skills and Languages menu

Data, analytics, and reporting

Email notifications for expiring and expired scheduled exports
Introducing Architect Journey Flows for inbound and secure call flows

Open platform

Genesys Cloud Voice currencies and inbound list pricing regional availability
Poly VVX hostname format

Self service and automation

Enhanced AudioHook Monitor configuration and migration process

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Taiwanese language support

Deprecations

Deprecation postponement: Legacy alerting system

Improved Genesys Cloud announcements

Customer engagement

Canned Responses user interface enhancements

Data, analytics, and reporting

Introducing Architect Journey Flows for bot and digital bot flows
Analytics API enhanced capabilities
Real time alerts for out of adherence status
Analytics views column picker improvements

Workforce engagement

Manage Active Screen Recordings

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.