Genesys Cloud - Version 1.0.0.22951 – March 17, 2025

Enhancements and fixes

• Call analysis updates for Brazil.
• Stability and performance improvements.
• Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 20, 2025.

Premises update availability

Updates for hardware devices are available on Friday, March 14, 2025. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Friday, March 14, 2025.
• Auto-update enabled for all regions starting Wednesday, March 19, 2025.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.