Genesys Cloud - September 26, 2018

Platform

Unified search across Genesys Cloud sites

Customers and partners can now search across all Genesys Cloud sites from the Genesys Knowledge Network. The new unified search feature provides consolidated results from the Genesys Cloud Resource Center, Developer Center, Training site, Community, and Blog. Results are delivered by category for easy content browsing. This feature is available on the Knowledge Network’s Genesys Cloud dashboard. Future enhancements include unified search for PureConnect and PureEngage.

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Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.