Genesys Cloud - October 19, 2016

Collaborate

Chat search command

A chat command for searching chat messages is now available. For more information, see Search chat room history. 

Communicate

Dialpad DTMF support

Users can now enter numbers as DTMF signals from the main dialpad during calls. Previously, only the DTMF dialpad, available in call controls, supported DTMF. For more information, see Enter numbers during a call.

Contact center

Queue Activity detail view filters

In the Queue Activity detail view, supervisors can now filter the list of on-queue agents by ACD skill and language, in addition to agent name. For more information, see Queues Activity views.

Integrations

SSO support for Microsoft Azure Active Directory Premium edition

This release provides support for Microsoft Azure Active Directory Premium edition as a single sign-on provider. For more information, see Add Microsoft Azure AD Premium as a single sign-on provider.