Genesys Cloud - November 15, 2017

Platform

Genesys Cloud invoice enhancements

A redesigned invoice that better describes the provided services will be available in early 2018. A sample invoice that highlights the upcoming changes is coming soon. For general billing information, see Billing FAQs.

Contact center

Alert notifications deleted after 30 days

Genesys Cloud now automatically deletes alerts older than 30 days from the Inbox. For more information, see Manage alerts in your Inbox and Work with alerts.

Integrations

Zendesk data actions integration

The new Zendesk data actions integration runs as a Genesys Cloud service. The integration provides static actions and lets administrators create custom actions that act on data in Zendesk. The integration replaces the previous Zendesk data dip connector that ran on the Genesys Cloud Bridge Server. For more information, see About the Zendesk data actions integration.