Genesys Cloud - February 3, 2021

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Spain Spanish, German, South African English, and Indian English voice transcription support

Voice transcription support is now available for Spain Spanish (es-ES), German (de-DE), South African English (en-ZA), and Indian English (en-IN). For more information, see Genesys Cloud supported languages. This feature requires the following subscription: Genesys Cloud User 3.


CIDR IP address range for cloud media services change

The November 4, 2020 Release Notes announced that Genesys purchased a /20 CIDR block of IP addresses for Genesys Cloud public-facing media services. The announcement stated that customers using the Amazon AWS IP address JSON file should configure their firewalls to allow access to the new CIDR IP addresses as soon as possible, to ensure that their organization is ready for an early 2021 cutover. The cutover date is now February 24, 2021. Updated information, including a set of testing procedures, is now available to help customers meet the cutover date. For more information, see CIDR IP address range for cloud media services change.

Create Site API call attribute requirement change

Starting February 3, 2021, Genesys requires that customers specify the new mediaModel attribute in the Create Site API call, /api/v2/telephony/providers/edges/sites, to indicate whether the site will be used with cloud media or premises Edge devices. For more information, see Create Site API call attribute requirement change