Genesys Cloud - December 4, 2015

Platform

New features and functionality

Desktop client now opens all popups and Genesys Cloud resources as a new app window (as opposed to new browser window), for a more streamlined experience.

Bug fixes

Fixed a bug that was causing a crash when the desktop client was launched as a hidden login item.

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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