Genesys Cloud for Mac desktop app release notes

View a summary of the improvements and fixes in the latest Mac desktop app version.

If you have not already done so, download and install the Mac desktop app. Once installed, the Mac desktop app notifies you when a new version is available and prompts you to refresh or install it. To confirm the current installed version, click the Genesys Cloud icon in the menu bar and select Check for Updates. Upgrade to the latest version if needed.

Updated to Chromium 129.0.6668.71.
Fixed a crash when cancelling the screen share window selection dialog.
Enable popups to open to allow screenpop actions to work as expected.
Fixed the ability to click on a chat notification to open the conversation.
Fixed the ability to download multiple email attachments.

Updated to Chromium 128.0.6613.114

Note: Due to required Chromium changes, you must log in to Genesys Cloud again when launched the first time.

Updated to Chromium 125.0.6422.142
Dev tools can now be opened from popup windows with a contextual menu to assist in triaging issues in popup windows
Fixed an issue where popup windows that crashed caused the main window to be refreshed
Fixed an issue when downloading screen recordings with multiple files
Fixed an issue with Ukraine localization

Updated to Chromium 125
Fixed downloading of screen recordings

Feature postponement: Updated to Chromium 124

Updated to Chromium 123
Added Ukrainian language support

Updated to Chromium 122
To increase the security of downloaded files, the downloads window now reveals the downloaded file in File Explorer when double-clicked, rather than directly opening the file.
Shift-clicking on links will open in the external browser instead of in the application.

Updated to Chromium 121

Updated to Chromium 120

Updated to Chromium 119

Updated to Chromium 118

Updated to Chromium 117
Fixed an issue with allowed file types for file selection dialogs

Updated to Chromium 116 (addresses WebP vulnerability CVE-2023-4863)

Fixed a crash that occurs when closing a popup window with the Command-W menu shortcut.
Fixed a crash that occurs after downloading a file from chat.

Updated to Chromium 115

Updated to Chromium 114

Updated copyright dates in about box.
Updated to Chromium 113.

Updated to Chromium 112
Added support for a new screen recording pop out destination.
Added support for new Genesys Cloud video URL handling.

Updated to Chromium 111

Updated to Chromium 110.

Updated to Chromium 109.

Updated to Chromium 108.
The FedRamp environment no longer shows a Return to Genesys Cloud button.

Updated to Chromium 107.
Added Portuguese language support.

Added Arabic language support.
Added Hebrew language support.
Updated to Chromium 103.

Updated to Chromium 102.
The desktop app now prevents users from resizing the window below the 640×480 minimum requirement.

Updated to Chromium 100.

Updated to Chromium 99.

Updated to Chromium 98.

Updated to Chromium 96.

Resolved issue where empty logs were generated from development tools.
Updated to Chromium 95.

Updated to Chromium 94.
Added support for running as media helper.

Updated to Chromium 93.

Resolved issue that caused an error notification on a successful voicemail download.
Resolved issued that caused pop-out windows to close incorrectly.
Updated to Chromium 92.

Updated to Chromium 91.

Resolved issue that caused the Mac desktop app to shut down after closing the developer console.

Updated to Chromium 90.

Added Russian (ru-ru) language support.
Updated to Chromium 89.

Updated to Chromium 88.

Updated to Chromium 87.

Added Czech (cs-CZ) language support.
Updated to Chromium 86.
Updated the cache path name to reflect the new Genesys Cloud rebranding.
Added an optional query parameter in Advanced Preferences.

Resolved issue that caused audio device profiles to work incorrectly.

The desktop app name changed from PureCloud to Genesys Cloud. Users should follow these instructions:
- Click the link provided in the version update to manually install the renamed Genesys Cloud desktop app.
- Following the installation, move the PureCloud desktop app to the Trash.
- Subsequent Genesys Cloud desktop app version updates will install automatically.
Updated to Chromium 85.

Resolved issue that caused the desktop app to close unexpectedly upon launching.
Updated the desktop app release notes link to reflect the new Genesys Cloud branding.

Resolved issue that caused the desktop app to close unexpectedly when the user selects a screen or window to share with an agent.
Resolved context menu issue that occurs on the desktop app when the user’s computer is set to a non-US locale.
Removed avatar images saved as cached data.

Resolved issue that caused the desktop app to close unexpectedly when the user navigates between groups.

Resolved issue that caused some iframe-embedded applications to fail.

Resolved time zone setting issue due to daylight saving time change in Brazil.
Updated to Chromium 78.
Updated desktop app download page to reflect new Genesys Cloud color scheme.

Updated to new Genesys signing certificate.
Added application notarization to meet macOS Catalina requirements.

Updated to Chromium 75.
Added Option-Cmd-R shortcut to reload ignoring cache.

Internal change to support future AWS regions.
Fixed format of published date in appcast update file.

Added prompt for access to camera and microphone when running the Mac desktop app on macOS 10.14 (Mojave) or later.

Updated to Chromium 69.

Updated to Chromium 67.
Geolocation is now handled manually through Apple Location Services.

Removed requirement for High Performance GPU due to abnormal battery drainage.
Added Finnish (fi-FI) language support.
Added Danish (da-DK) language support.

Fixed bug causing cmd-click on links to open in-app.

Updated to Chromium 62.
Applied workaround to Nvidia display bug on High Sierra.

Support for API v2 downloads.

Updated to Chromium 59.
Fixed bug causing ‘Return to Genesys Cloud’ not to appear.
Reset region if host not resolved.

New Advanced Settings dialog.
Internal – Removed Staging Environment.
Append application name and version to user-agent for server logs.
Disable tab mode.

Added Chinese (Taiwan) language.

Updated to Chromium 55.

Restored previous size/position of main window on launch.
Added Thai language support.
Fixed Open File dialog to workaround hidden file types issue.
Fixed Do not play duplicate ringtone on incoming call notification.

Added Norwegian language.
Improved handling of user avatars in notifications.
Added cobrowse type as Genesys Cloud internal resource.
Added Show Main Window menu option (Cmd-0 shortcut).
Geolocation Support.
Video one-to-one call notification.
Updated to Chromium 49.
Support for mp4 playback.
Full screen mode toggle menu item added with Ctrl-Cmd-F shortcut.

Allow all popups and Genesys Cloud resources as new app window.
Fixed bug causing crash if launching as hidden login item.
Admin tool to disable updates.

Added support for audio device selection.
Added support for native idle handling.
Changed badge for group unread messages.
Updated to Chromium 45.

Enabled Emoji & Symbols Edit menu command.
Fixed bug causing Return to Genesys Cloud to show up on OAuth login page.
Disabled non-applicable menu options when on non-Genesys Cloud page.
Removed Print command from context menu.

Return To Genesys Cloud functionality.
tel: and callto: protocol handling.
Screen sharing window/screen selection.

Added Polish, Chinese, Swedish, Turkish, Korean, and Italian localizations.
Support for unified preferences dialog.
Added region selection support.
Added refresh menu item.
Incoming phone call notification and ring support.
New application name.
Updated to Chromium 43.
Persistent developer mode.
Clipboard support for Content Management.
Silent notifications while video is active.
Improved recovery from helper process crash.