outbound SIP trunking

Outbound SIP trunking allows contact to parties outside of an organization. Because there is not the dependency of inbound telephone numbers, the architecture is simpler than inbound SIP trunking. Genesys recommends working with the PSTN provider to build a dedicated outbound SIP trunk to each Edge appliance.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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