Glossary: leave

The task of making oneself ineligible for selection by Genesys Cloud ACD for a given queue. Leave is indicated at the queue level. An agent may be configured with a list of multiple queues to which they can join and leave. Configuration does not automatically correlate to the agent receiving interactions for a queue. If an agent leaves a queue. they are no longer eligible to be assigned interactions for that queue, but their configuration state does not change.