Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses are Genesys Cloud packages. While these licenses are similar to the regular Genesys Cloud CX packages, they do not include voice. This workspace is optional, but optimizes the management of digital exchanges, enables multi-channel management in parallel, and includes customizable panels. For more information, see Overview of Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses.