View a summary of the improvements and fixes in the latest Windows desktop app version.

If you have not already done so, download and install the Windows desktop app. Once installed, the Windows desktop app notifies you when a new version is available and prompts you to refresh or install it. To confirm the current installed version, click the Genesys Cloud icon in the menu bar and select Check for Updates. Upgrade to the latest version if needed.

Version 2.27.744 – September 20, 2023 New
  • Updated to Chromium 116 (addresses WebP vulnerability CVE-2023-4863)
Version 2.26.742 – August 16, 2023
  • Updated to Chromium 115
Version 2.25.740 – July 19, 2023
  • Updated to Chromium 114
Version 2.24.738 – June 21, 2023
  • Updated copyright dates in about box.
  • Updated to Chromium 113.
Version 2.23.732 – May 31, 2023
  • Updated to Chromium 112
  • Added support for a new screen recording pop out destination.
  • Added support for new Genesys Cloud video URL handling.
  • Utilized a new Chromium flag to limit threads on high performance processors rather than a custom Chromium build.
Version 2.22.723 – May 3, 2023
  • Updated to Chromium 111
Version 2.21.721 – April 5, 2023
  • Updated to Chromium 110
  • Windows 8/8.1 and related versions of Windows are no longer supported in this release. See the full deprecation notice for details of Windows 8/8.1 support.
Version 2.20.712 – March 1, 2023
Version 2.19.704 – January 18, 2023
  • Updated to Chromium 108.
  • Addressed an issue in Chromium that caused high CPU usage in some screen recording scenarios.
  • Re-enabled a feature that was disabled due to a bug in Chromium involving CORS. The bug in Chromium is fixed.
  • The FedRamp environment no longer shows a Return to Genesys Cloud button.
Version 2.18.699 – December 21, 2022
Important: Customers using Plantronics headset integration through Plantronics Hub must update to version 3.25.0 of the Plantronics Hub software.
  • Updated to Chromium 107.
  • Added Portuguese language support.
Version 2.17.680 – August 10, 2022
  • Added Arabic language support.
  • Added Hebrew language support.
  • Resolved focus change issue that occurred when users apply touch events to a non-touch device.
  • Updated to Chromium 103.
Version 2.16.671 – June 29, 2022
  • Updated to Chromium 102.
  • The desktop app now prevents users from resizing the window below the 640×480 minimum requirement.
Version 2.15.669 – May 25, 2022
  • Updated to Chromium 100.
Version 2.14.661 – April 13, 2022
  • Updated to Chromium 99.
Version 2.13.652 – March 9, 2022
  • Updated to Chromium 98.
Version 2.12.644 – January 26, 2022
  • Updated to Chromium 96.
Version 2.11.641 – December 1, 2021
  • Resolved issue where empty logs were generated from development tools.
  • Updated to Chromium 95.
  • The desktop app now caches previous results from geolocation if no changes are detected.
Version 2.10.640 – October 27, 2021
  • Updated to Chromium 94.
  • Added support for running as media helper.
Version 2.9.633 – October 6, 2021
  • Updated to Chromium 93.
Version 2.8.632 – August 18, 2021
  • Resolved issue that caused an error notification on a successful voicemail download.
  • Updated to Chromium 92.
Version 2.7.627 – July 7, 2021
  • Updated to Chromium 91.
Version 2.6.622 – May 12, 2021
  • Updated to Chromium 90.
Version 2.5.620 – April 14, 2021
  • Resolved issue that caused presence to stay ‘Away’ when returning from screen sleep.
Version 2.5.618 – April 7, 2021
  • Added Russian (ru-ru) language support.
  • Updated to Chromium 89.
Version 2.4.614 – March 17, 2021
  • Resolved issue that caused the application’s user agent to report an incorrect operating system when running Windows 10. 
  • Resolved issue that caused spellcheck to stop functioning.
  • The application now delays Jabra library initialization to resolve Jabra headset issues.
  • Resolved issue that caused screen capture to fail in some cases when the user has an external monitor.
Version 2.4.611 – March 3, 2021
  • Updated to Chromium 88.
Version 2.3.603 – January 13, 2021
  • Updated to Chromium 87.
Version 2.2.602 – November 11, 2020
  • Added a workaround to resolve issue that causes the desktop app to close unexpectedly when auto-launched while a Jabra headset is attached.
  • Added Czech (cs-CZ) language support. 
  • Updated to Chromium 86.
  • Updated the cache path name to reflect the new Genesys Cloud rebranding.
  • Updated to Jabra Library 1.8.7.12.
Version 2.1.583 – October 7, 2020
  • Resolved issue that caused audio device profiles to work incorrectly.
Version 2.1.582 – September 30, 2020
  • The desktop app name changed from PureCloud to Genesys Cloud.
    • Following the version update installation, users will see the changed application name.
    • For organizations that deploy the desktop app to users, note that the installation path and executable names have changed. Registry locations and keys have not changed. For more information, see Deploy the desktop app (admin).
  • Updated to Chromium 85.
    Version 1.15.576 – September 9, 2020
    • Updated the desktop app release notes link to reflect the new Genesys Cloud branding.
    Version 1.15.570 – February 26, 2020
    • Resolved Jabra headset issue that caused the desktop app to close unexpectedly.
    • Resolved issue that caused the desktop to close unexpectedly when the system makes a geolocation request.
    Version 1.15.567 – January 29, 2020

    • Resolved issue that caused the desktop app to close unexpectedly when the user navigates between groups.

    Version 1.15.561 – December 11, 2019
    • Resolved issue that caused some iframe-embedded applications to fail.
    Version 1.15.560 – November 20, 2019
    • Resolved time zone setting issue due to daylight saving time change in Brazil.
    • Updated to Chromium 78.
    • Updated desktop app download page to reflect new Genesys Cloud color scheme.
    Version 1.14.577 – November 6, 2019
    • Enhancements to QOS for WebRTC.
    Version 1.14.548 – September 11, 2019
    • Updated to Chromium 75.
    • Added Ctrl-F5 shortcut to reload ignoring cache.
    Version 1.13.546 – August 7, 2019
    • Added support for direct specification of proxy server.
    • Internal change to support future AWS regions.
    • Fixed format of published date in appcast update file.
    • Improved compatibility with additional Jabra devices.
    • Signed the application with the new Genesys certificate.
    Version 1.13.537 – May 22, 2019
    • Updated to Jabra SDK 1.7.3.4 to improve stability.
    • Resolved issue where downloaded reports with non-English characters fail to open in the Windows desktop app.
    • Resolved issue where a previous session of the Windows desktop app resumes after logout under certain conditions.
    Version 1.13.529 – March 6, 2019

    • Resolved issue where logged out users were automatically logged back in when they reopened the Windows desktop app.

    Version 1.13.528 – January 23, 2019
    • Addresses instability issues found in version 1.13.524.
    • Improves stability by reverting to the previous Jabra DLL version.
    Version 1.13.524 – January 16, 2019
    • Improved support for Windows Server.
    • Improved Jabra headset performance.
    Version 1.13.520 – December 19, 2018
    • Updated to Chromium 69.
    Version 1.12.514 – October 24, 2018
    • Fixed issue that occurred when acquiring geolocation that caused the Windows desktop app to fail at startup. 
    Version 1.12.512 – October 17, 2018
    • Updated to Chromium 67.
    • Geolocation is now handled manually through the Google Maps API.
    • Incorporated Jabra headset SDK to support Jabra headsets.
    • Updated installer package to install Visual Studio 2015 runtime dependencies.
    Version 1.11.492 – July 18, 2018
    • Added Finnish (fi-FI) language support.
    • Added Danish (da-DK) language support.
    Version 1.11.483 – February 26, 2018
    • Fixed bug causing ctrl-click on links to open in-app.
    Version 1.11.478 – January 22, 2018
    • Updated to Chromium 62.
    • Scaling icon to correct display issue in Windows sound mixer.
    • Improved enumeration of screens for machines with multiple displays.
    Version 1.10.469 – September 5, 2017
    • Updated assets for Genesys rebranding.
    • Work-around for problem with downloads to locked BitLocker drive.
    • Support for API v2 downloads.
    • Updates for screen recording.
    Version 1.10.447 – June 21, 2017
    • Updated to Chromium 59.
    • Use DSCP for softphone for QOS services when available.
    • Improved memory usage for screen share picker.
    • Fixed crash when returning from idle when logged out.
    Version 1.9.412 – February 26, 2017
    • New Advanced Settings dialog.
    • Internal – Removed Staging Environment.
    • Append application name and version to user-agent for server logs.
    • Support for changing download directory.
    Version 1.9.401 – January 19, 2017
    • Added system proxy support.
    Version 1.9.393 – December 14, 2016
    • Updatee to Chromium 55.
    Version 1.8.353 – June 22, 2016
    • Preserve last main window size and position when starting application.
    • Fixed “Waiting for Internet” message.
    • Added Thai language support.
    • Fixed Do not play duplicate ringtone on incoming call.
    Version 1.8.332 – April 20, 2016
    • Added Norwegian language.
    • Modified installer final step to add ‘Launch’ button.
    • Added cobrowse type as Genesys Cloud internal resource.
    • Optional log file registry setting.
    • Geolocation Support.
    • Video one-to-one call notification.
    • Support for MP4 playback.
    • Updated to Chromium 49.
    Version 1.7.271 – January 4, 2016
    • Allow all popups and Genesys Cloud resources as new app window.
    • Admin tool to disable updates.
    Version 1.7.258 – October 18, 2015
    • Added support for audio device selection.
    • Added support for native idle handling.
    • Changed badge for group unread messages.
    • Updated to Chromium 45.
    Version 1.6.245 – September 17, 2015
    • Fixed bug causing Return to Genesys Cloud to show up on OAuth login page.
    • Disabled non-applicable menu options when on non-Genesys Cloud page.
    • Removed Print command from context menu.
    Version 1.6.240 – August 17, 2015
    • Return To Genesys Cloud functionality.
    • tel: and callto: protocol handling.
    • Screensharing window/screen selection.
    • Bug fixes.
    Version 1.5.154 – May 28, 2015
    • Added Polish, Chinese, Swedish, Turkish, Korean, and Italian localizations.
    • Support for unified preferences dialog.
    • Added region selection support.
    • Added refresh menu item.
    • Incoming phone call notification and ring support.
    • New application name.
    • Updated to Chromium 43.
    • Persistent developer mode.
    • Clipboard support for Content Management.
    • Silent notifications while video is active.
    • Improved recovery from helper process crash.