Genesys Cloud for Windows desktop app release notes


View a summary of the improvements and fixes in the latest Windows desktop app version.

If you have not already done so, download and install the Windows desktop app. Once installed, the Windows desktop app notifies you when a new version is available and prompts you to refresh or install it. To confirm the current installed version, click the Genesys Cloud icon in the menu bar and select Check for Updates. Upgrade to the latest version if needed.

  • Added a workaround to resolve issue that causes the desktop app to close unexpectedly when auto-launched while a Jabra headset is attached.
  • Added Czech (cs-CZ) language support. 
  • Updated to Chromium 86.
  • Updated the cache path name to reflect the new Genesys Cloud rebranding.
  • Updated to Jabra Library 1.8.7.12.
  • Resolved issue that caused audio device profiles to work incorrectly.
  • The desktop app name changed from PureCloud to Genesys Cloud.
    • Following the version update installation, users will see the changed application name.
    • For organizations that deploy the desktop app to users, note that the installation path and executable names have changed. Registry locations and keys have not changed. For more information, see Deploy the desktop app (admin).
  • Updated to Chromium 85.
    • Updated the desktop app release notes link to reflect the new Genesys Cloud branding.
    • Resolved Jabra headset issue that caused the desktop app to close unexpectedly.
    • Resolved issue that caused the desktop to close unexpectedly when the system makes a geolocation request.
    • Resolved issue that caused the desktop app to close unexpectedly when the user navigates between groups.

    • Resolved issue that caused some iframe-embedded applications to fail.
    • Resolved time zone setting issue due to daylight saving time change in Brazil.
    • Updated to Chromium 78.
    • Updated desktop app download page to reflect new Genesys Cloud color scheme.
    • Enhancements to QOS for WebRTC.
    • Updated to Chromium 75.
    • Added Ctrl-F5 shortcut to reload ignoring cache.
    • Added support for direct specification of proxy server.
    • Internal change to support future AWS regions.
    • Fixed format of published date in appcast update file.
    • Improved compatibility with additional Jabra devices.
    • Signed the application with the new Genesys certificate.
    • Updated to Jabra SDK 1.7.3.4 to improve stability.
    • Resolved issue where downloaded reports with non-English characters fail to open in the Windows desktop app.
    • Resolved issue where a previous session of the Windows desktop app resumes after logout under certain conditions.
    • Resolved issue where logged out users were automatically logged back in when they reopened the Windows desktop app.

    • Addresses instability issues found in version 1.13.524.
    • Improves stability by reverting to the previous Jabra DLL version.
    • Improved support for Windows Server.
    • Improved Jabra headset performance.
    • Fixed issue that occurred when acquiring geolocation that caused the Windows desktop app to fail at startup. 
    • Updated to Chromium 67.
    • Geolocation is now handled manually through the Google Maps API.
    • Incorporated Jabra headset SDK to support Jabra headsets.
    • Updated installer package to install Visual Studio 2015 runtime dependencies.
    • Added Finnish (fi-FI) language support.
    • Added Danish (da-DK) language support.
    • Fixed bug causing ctrl-click on links to open in-app.
    • Updated to Chromium 62.
    • Scaling icon to correct display issue in Windows sound mixer.
    • Improved enumeration of screens for machines with multiple displays.
    • Updated assets for Genesys rebranding.
    • Work-around for problem with downloads to locked BitLocker drive.
    • Support for API v2 downloads.
    • Updates for screen recording.
    • Updated to Chromium 59.
    • Use DSCP for softphone for QOS services when available.
    • Improved memory usage for screen share picker.
    • Fixed crash when returning from idle when logged out.
    • New Advanced Settings dialog.
    • Internal – Removed Staging Environment.
    • Append application name and version to user-agent for server logs.
    • Support for changing download directory.