Genesys Cloud for Windows desktop app release notes

View a summary of the improvements and fixes in the latest Windows desktop app version.

If you have not already done so, download and install the Windows desktop app. Once installed, the Windows desktop app notifies you when a new version is available and prompts you to refresh or install it. To confirm the current installed version, click the Genesys Cloud icon in the menu bar and select Check for Updates. Upgrade to the latest version if needed.

Version 2.17.680 – August 10, 2022
  • Added Arabic language support.
  • Added Hebrew language support.
  • Resolved focus change issue that occurred when users apply touch events to a non-touch device.
  • Updated to Chromium 103.
Version 2.16.671 – June 29, 2022
  • Updated to Chromium 102.
  • The desktop app now prevents users from resizing the window below the 640×480 minimum requirement.
Version 2.15.669 – May 25, 2022
  • Updated to Chromium 100.
Version 2.14.661 – April 13, 2022
  • Updated to Chromium 99.
Version 2.13.652 – March 9, 2022
  • Updated to Chromium 98.
Version 2.12.644 – January 26, 2022
  • Updated to Chromium 96.
Version 2.11.641 – December 1, 2021
  • Resolved issue where empty logs were generated from development tools.
  • Updated to Chromium 95.
  • The desktop app now caches previous results from geolocation if no changes are detected.
Version 2.10.640 – October 27, 2021
  • Updated to Chromium 94.
  • Added support for running as media helper.
Version 2.9.633 – October 6, 2021
  • Updated to Chromium 93.
Version 2.8.632 – August 18, 2021
  • Resolved issue that caused an error notification on a successful voicemail download.
  • Updated to Chromium 92.
Version 2.7.627 – July 7, 2021
  • Updated to Chromium 91.
Version 2.6.622 – May 12, 2021
  • Updated to Chromium 90.
Version 2.5.620 – April 14, 2021
  • Resolved issue that caused presence to stay ‘Away’ when returning from screen sleep.
Version 2.5.618 – April 7, 2021
  • Added Russian (ru-ru) language support.
  • Updated to Chromium 89.
Version 2.4.614 – March 17, 2021
  • Resolved issue that caused the application’s user agent to report an incorrect operating system when running Windows 10. 
  • Resolved issue that caused spellcheck to stop functioning.
  • The application now delays Jabra library initialization to resolve Jabra headset issues.
  • Resolved issue that caused screen capture to fail in some cases when the user has an external monitor.
Version 2.4.611 – March 3, 2021
  • Updated to Chromium 88.
Version 2.3.603 – January 13, 2021
  • Updated to Chromium 87.
Version 2.2.602 – November 11, 2020
  • Added a workaround to resolve issue that causes the desktop app to close unexpectedly when auto-launched while a Jabra headset is attached.
  • Added Czech (cs-CZ) language support. 
  • Updated to Chromium 86.
  • Updated the cache path name to reflect the new Genesys Cloud rebranding.
  • Updated to Jabra Library 1.8.7.12.
Version 2.1.583 – October 7, 2020
  • Resolved issue that caused audio device profiles to work incorrectly.
Version 2.1.582 – September 30, 2020
  • The desktop app name changed from PureCloud to Genesys Cloud.
    • Following the version update installation, users will see the changed application name.
    • For organizations that deploy the desktop app to users, note that the installation path and executable names have changed. Registry locations and keys have not changed. For more information, see Deploy the desktop app (admin).
  • Updated to Chromium 85.
    Version 1.15.576 – September 9, 2020
    • Updated the desktop app release notes link to reflect the new Genesys Cloud branding.
    Version 1.15.570 – February 26, 2020
    • Resolved Jabra headset issue that caused the desktop app to close unexpectedly.
    • Resolved issue that caused the desktop to close unexpectedly when the system makes a geolocation request.
    Version 1.15.567 – January 29, 2020
    • Resolved issue that caused the desktop app to close unexpectedly when the user navigates between groups.

    Version 1.15.561 – December 11, 2019
    • Resolved issue that caused some iframe-embedded applications to fail.
    Version 1.15.560 – November 20, 2019
    • Resolved time zone setting issue due to daylight saving time change in Brazil.
    • Updated to Chromium 78.
    • Updated desktop app download page to reflect new Genesys Cloud color scheme.