Why do I get an error message when a flow calls into a Lex or Lex V2 bot?

Verify that the IAM role has the permission to run bots. For more information, see Troubleshoot Amazon Lex integrations.
Verify that the bot still exists in your AWS account.
Verify that the Lex integration is still active in Integrations.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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