Why can’t I see any bots or aliases in Architect after I activate my Lex or Lex V2 integration?

  • Make sure that a Lex or Lex V2 bot has been created in the AWS console and received an alias.
  • Verify your AWS account. If you configured separate test and production accounts, be sure that you check for the bots in the correct account.
  • Verify that the IAM role has the correct permissions. For more information, see Troubleshoot Amazon Lex integrations.
  • For Lex V2, confirm that your bots were created in the correct AWS region. For example, us-east-1 for US, eu-west-1 for EU. For Lex V2, make sure that your integration’s advanced configuration is either {}, or that you include the region in which the bots are associated. For more information, see Configure and activate the Lex V2 integration in Genesys Cloud.