Why can’t I add a second Amazon Lex or Lex V2 integration?

Currently Genesys Cloud allows one Amazon Lex and one Lex V2 integration each per organization. However, you cannot add more than one Amazon Lex V1 and more than one Amazon Lex V2 integration.
To use a different AWS account with the Amazon Lex integration, change the integration’s credential to the ARN that corresponds with the new account.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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