Why can’t I activate my Lex or Lex V2 integration?

Genesys Cloud may be unable to access your AWS account with the credentials that you provide. Check that you copied the ARN correctly from the console, and that you configured the IAM role correctly. For more information, see Troubleshoot Amazon Lex integrations.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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