Who should I contact for help with AWS Direct Connect?

While Genesys Cloud provides access to AWS Direct Connect, it is a an external service that works independently of Genesys Cloud. Therefore, you should contact Amazon support or your AWS Partner Network (APN) partner for help with AWS Direct Connect.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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