Whether Google’s third-party cookie phase out from Chrome browser impacts Genesys Cloud for Salesforce integration?

Salesforce announced that Google’s decision to phase out third-party cookies in Chrome may affect the functionality of Open CTI starting in January 2024. Genesys is aware of this issue and is actively working on solutions to mitigate the impact of this change. Customers using the Genesys Cloud for Salesforce CTI integration will not be negatively affected by this change.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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