Where can I find a list of future Genesys Cloud features or a feature roadmap?

For a list of features expected to be available in the next weekly Genesys Cloud release, see the Features coming soon page.

Genesys hosts Genesys Cloud webinars for customers that provide quarterly feature roadmaps and detailed product updates. Invitations to the webinars are sent to Genesys customers and partners. If you are a Genesys customer and need an invitation, contact your Genesys Advisor (GA).

Information on roadmap webinars are available on the Genesys Knowledge Network under the Roadmaps and Innovations tile. 
Roadmap tile in GKN

If you do not see the Roadmaps and Innovations tile, you need to log into the Genesys Knowledge Network. You can see all the publicly available information without a login, but addition information, such as the Roadmaps and Innovations tile, is available to customers and partners. To obtain an account, see the Get Started link under the Sign in section.